FAQs
What are the payment options available?
We offer a variety of secure payment options, including:
- Credit/Debit Card (Visa, Mastercard, etc.)
- Bank Transfer
- Cash on Delivery (within Pakistan)
How long does it take to deliver my order?
Delivery times vary depending on your location and the shipping method you choose. Within Pakistan, you can expect your order to arrive within 3-5 business days for standard shipping. For international orders, shipping times may take longer. You will receive an estimated delivery time when you place your order.
What is your return and exchange policy?
We have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return it within 7 days of receiving it for a full refund or exchange. Please ensure that the item is in its original condition with all tags and labels attached. If you receive a damaged or defective item, please contact us within 7 days of receiving it. We will arrange for a replacement or refund.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your delivery on our website or the courier's website.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping costs will be calculated based on your location and the weight of your order. Please note that import duties and taxes may apply for international orders.
Can I customize a product?
Some of our designs can be customised and we do offer customization options for their products. Please check the product page or contact us for more information.
How can I care for my new purchase?
We recommend following the care instructions provided with each product. Most of our items are made with delicate fabrics, so it's important to handle them with care.
Do you have a physical store?
While we don't have any physical stores at the moment, we do have a studio in Lahore for bridal appointments but we are always exploring new opportunities. You can stay updated on our latest news and announcements by subscribing to our newsletter.